Customer Service Representative (CSR)

About us:

Point Haus was born in Miami as an open house for strategists, producers, brand ambassadors and creators who believe a brand becomes relevant when it enters everyday life with respect, surprise and purpose.

Position Overview

We are seeking a Customer Service Representative (CSR) to support client accounts and ensure a high standard of service. This role is ideal for someone who enjoys problem-solving and working in a team-oriented environment.

Key Responsibilities

• Handle client inquiries via phone and email in a professional manner
• Provide accurate information regarding services and account details
• Resolve customer concerns and escalate issues when necessary
• Maintain and update customer records in internal systems
• Coordinate with internal departments to ensure service completion
• Track service requests and follow up with clients

Qualifications

• High school diploma or equivalent required
• Strong communication and problem-solving skills
• Ability to multitask and stay organized
• Basic computer skills (Microsoft Office, email systems)
• Previous customer service experience is a plus

Compensation & Benefits

• $18–$24/hour based on experience
• Full-time schedule (Monday–Friday)
• Paid training provided
• Growth opportunities within the company

Work Environment

• On-site position in Miami, FL
• Professional office setting